About the client
Who they are
Lifeline South Coast is the crisis support and suicide prevention service for the Illawarra and the South Coast. It was established in Wollongong in March 1969 and has answered the 13 11 14 crisis line ever since, alongside accredited training, community programs and five op shops whose takings fund the work.
A site like this one is not doing marketing. Someone often arrives on it in the middle of a bad night, on a phone, and needs the number and one clear next step before anything else on the page. Everyone else is there for a different reason again: to book a training course, donate books, volunteer, or find their nearest shop.
What they had was an ageing WordPress and Divi site carrying close to twenty years of pages, media and old links behind it.
The solution
What Webics delivered
Webics rebuilt the site on the Webics platform and put it live on 4 September 2026.
Static suits this site. There is no database to query and no plugins to keep patched. 81 pages were rebuilt, and every one was checked against the old site before launch rather than after it.
Old links still work. We mapped 8,757 web addresses from the old site across to the new one, so a bookmark, a link in an old email or an older Google result lands on the right page instead of an error message.
Their existing HubSpot forms carried across untouched and the Google Analytics property was kept, so nothing they were already measuring starts again from zero.
Webics has hosted Lifeline South Coast since 2018 and continues to host and look after the site.
